Privacy policy

Who we are

The Maven Company Inc. (“The Maven Company”, “we”, “us”) is a business strategy and development consultancy based in Canada. This policy explains how we handle personal information collected through this website and in the course of our work. It is written to meet Alberta’s Personal Information Protection Act (PIPA), Canada’s federal privacy law (PIPEDA) where it applies, and Quebec’s Act respecting the protection of personal information in the private sector (“Law 25”).

Person in charge of privacy

The person responsible for the protection of personal information at The Maven Company is Meghan Beaudry, Founder & Business Strategist. You can reach her at info@themavencompany.ca for any question, request or complaint about your personal information.

What we collect, and why

• Information you send us: your name, email address, company, the service you’re interested in and your message, when you use our contact form or email us. We use it to reply to you and to arrange a consultation.
• Booking details: if you book a consultation online, the details you enter in the booking tool, to schedule and prepare the meeting.
• Client information: if you engage us, the business information you share so we can deliver the work agreed in your proposal.
• Basic usage data: anonymous, aggregated statistics about how this website is used, to improve it.

We collect only the information we need for these purposes. We do not sell your personal information, and we do not use it for advertising.

Consent

We ask for your consent in clear terms, for specific purposes. By contacting us you consent to our use of your information to respond to you. You may withdraw your consent at any time by emailing us; this may limit our ability to respond or to provide our services.

Cookies and tracking

This website does not use advertising cookies or technologies that identify, locate or profile you. Our website statistics are collected without cookies and without identifying you. If we ever add tools that do, they will be switched off by default and used only with your consent.

Who we share it with

We share personal information only with trusted service providers who help us run this website, email, forms and booking (for example hosting, form and calendar providers), and only as needed for those services. They must protect it and may not use it for their own purposes.

Storage outside Quebec and Canada

Some of our service providers may store or process information outside Quebec or outside Canada, for example in the United States. Before we do so, we assess whether the information will be adequately protected, and we put contractual safeguards in place. You can ask the person in charge of privacy, named above, about how we use service providers outside Canada.

How long we keep it

We keep personal information only as long as needed for the purposes above or as required by law. After that, we securely destroy it or make it anonymous.

Your rights

Subject to the law, you may ask us to:

• access the personal information we hold about you;
• correct information that is inaccurate, incomplete or out of date;
• withdraw your consent;
• stop disseminating your information, or de-index any link to your name, where the law allows;
• receive the information you provided in a commonly used technological format (data portability).

We do not make decisions about you based solely on automated processing. Send requests to info@themavencompany.ca; we will answer within 30 days.

Security and incidents

We take reasonable security measures to protect your information against loss, theft and unauthorized access. We keep a register of confidentiality incidents, and if an incident presents a risk of serious harm, we will notify you and the relevant authorities as the law requires.

Complaints

Please contact us first so we can try to resolve your concern. If you are not satisfied, you may contact the Office of the Information and Privacy Commissioner of Alberta. Residents of Quebec may also contact the Commission d’accès à l’information du Québec, and residents elsewhere in Canada the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.